Frequently Asked Questions
What currency are the prices shown in?
All prices on our website are displayed in USD (United States Dollar).
I just placed an order, when will it ship?
Please allow 1–3 business days for order processing and handling.
Once your order has been shipped, delivery typically takes 7–12 business days depending on your location.
Tracking information will be updated within 3–5 business days after shipment.
If you do not receive a tracking number after 5 business days, please contact us at:
I’m not satisfied with my order. Can I return it?
Yes. We offer a 30-day return policy.
If your item arrives damaged or defective, please contact us within 30 days of receiving your order and we’ll help resolve the issue as quickly as possible.
To request a return or refund, please email:
Please include your order number and photos of the issue (if applicable).
Can I cancel my order?
Yes — orders can be canceled before they are shipped.
If your order has already been processed or shipped, please contact us after delivery to arrange a return.
I entered the wrong shipping address. What should I do?
If you entered an incorrect shipping address, please contact us as soon as possible at:
We can usually update the address within 24 hours of purchase.
How long does shipping take?
Shipping times vary depending on your location.
Estimated delivery time:
- United States: 7–12 business days
- International orders: 7–15 business days
Please note that shipping times may vary during holidays or high-demand periods.
Do you ship internationally?
Yes — GripK9 ships worldwide.
Shipping availability and delivery times may vary depending on your country or region.
I have another question. Can you help?
Absolutely.
If you have any questions about your order, shipping, or products, feel free to contact us anytime at:
We usually respond within 24 hours on business days.